Claims handling involving claims management, checking policy coverage, managing existing claims, finalising claims, reporting.
GENERAL FUNCTIONS & TASKS
Will be provided in detail at client interview but will include -
New claims -
Received new claim notification from client or account broker via phone or email; email client claim form or take information over the phone and do online lodgement with underwriter within 2 days; process salient information into winbeat.
Check policy coverage - check all claim information against schedule & PDS to ensure item is covered.
Existing claims - Update as claims progress occurs ie claim number, claim details including estimate, all and any actions as they occur; set up and administer follow up system for claims; administer/manager incoming digital and hardcopy communications against the claims.
Finalising claim - Participate in the communication of acceptance or declining of claim with the Senior Broker or Account Broker; administer the successful or unsuccessful finalisation/settlement of the claim within Winbeat; forward feedback emails to clients;
Reporting - Preparation and circulation of claims meetings and reports; auctioning requirements within prescribed deadlnes.
RELATIONSHIPS & AUTHORITY
Reports to Senior Staff and Executive Management Team
Has authority and responsibility for the accurate, on time and friendly performance of your role.
QUALIFICATIONS & EXPERIENCE
You will need to have good experience with commercial claims.
TECHNICAL SKILLS/SOFTWARE KNOWLEDGE
Commercial broking claims experience is preferred.
Located in the Western suburbs