Connecting...

Service & Warranty Administrator

Job Title: Service & Warranty Administrator
Contract Type: Permanent
Location: Southern Suburbs Perth, Western Australia
Industry:
Salary: Apply with resume through advert now!
Reference: BBBH542_1603345960
Contact Name: Catherine Lanigan
Contact Email: recruitment@implicor.com.au
Job Published: October 22, 2020 16:52

Job Description

ROLE

This role involves responding to customer enquiries in relation to after sales service, managing any warranty claims and scheduling all required rectification works.

GENERAL FUNCTIONS & TASKS

Will be provided in detail at client interview but will include - Primary customer contact for all internal and external warranty claims; Administer all aspects of the warranty process in regards to equipment and product; Research equipment / product quality issues to independently determine the right action needed to resolve the problem at hand; Accurately document all correspondence and investigation outcomes; Keep team members informed as needed of customer interactions & actions taken. Any and all other duties.

RELATIONSHIPS & AUTHORITY

Reports to Operations Manager

Has authority and responsibility for friendly effective and competent performance of duties

QUALIFICATIONS & EXPERIENCE

You will need to have exceptional administration skills, be able to multi task and be diplomatic. Great verbal and written communication skills.

TECHNICAL SKILLS/SOFTWARE KNOWLEDGE

Microsoft Office

CLIENT OVERVIEW

Manufacturing company located in southern suburbs.

Get similar jobs like these by email

By submitting your details you agree to our T&C's