Service & Warranty Administrator

Discipline: Administration
Job type: Permanent
Salary: Apply with resume through advert now!
Job ref: BBBH542_1603345960
Published: over 4 years ago

ROLE

This role involves responding to customer enquiries in relation to after sales service, managing any warranty claims and scheduling all required rectification works.

GENERAL FUNCTIONS & TASKS

Will be provided in detail at client interview but will include - Primary customer contact for all internal and external warranty claims; Administer all aspects of the warranty process in regards to equipment and product; Research equipment / product quality issues to independently determine the right action needed to resolve the problem at hand; Accurately document all correspondence and investigation outcomes; Keep team members informed as needed of customer interactions & actions taken. Any and all other duties.

RELATIONSHIPS & AUTHORITY

Reports to Operations Manager

Has authority and responsibility for friendly effective and competent performance of duties

QUALIFICATIONS & EXPERIENCE

You will need to have exceptional administration skills, be able to multi task and be diplomatic. Great verbal and written communication skills.

TECHNICAL SKILLS/SOFTWARE KNOWLEDGE

Microsoft Office

CLIENT OVERVIEW

Manufacturing company located in southern suburbs.