This role involves responding to customer enquiries in relation to after sales service, managing any warranty claims and scheduling all required rectification works.
GENERAL FUNCTIONS & TASKS
Will be provided in detail at client interview but will include - Primary customer contact for all internal and external warranty claims; Administer all aspects of the warranty process in regards to equipment and product; Research equipment / product quality issues to independently determine the right action needed to resolve the problem at hand; Accurately document all correspondence and investigation outcomes; Keep team members informed as needed of customer interactions & actions taken. Any and all other duties.
RELATIONSHIPS & AUTHORITY
Reports to Operations Manager
Has authority and responsibility for friendly effective and competent performance of duties
QUALIFICATIONS & EXPERIENCE
You will need to have exceptional administration skills, be able to multi task and be diplomatic. Great verbal and written communication skills.
TECHNICAL SKILLS/SOFTWARE KNOWLEDGE
Manufacturing company located in southern suburbs.