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Prestart Specialist

Job Title: Prestart Specialist
Contract Type: Permanent
Location: Innaloo, Western Australia
Industry:
Salary: Apply with resume through advert now!
Reference: BBBH578_1620192335
Contact Name: Catherine Lanigan
Contact Email: recruitment@implicor.com.au
Job Published: May 06, 2021 13:41

Job Description



Do you have a passion for pre-start and exceptional customer service? If the answer is yes APPLY NOW!

SNAPSHOT OF WHAT YOUR NEW THE ROLE WILL ENTAIL

Full details will be provided in detail at the client interview but will include -

Ensure the customer service process is maintained with clients who enter into new home builds, including conducting pre-start meetings to a high level of competency. Ensure all those engaged for and who work alongside the Company, work in a safe manner, complying with and actively contributing to the Company's Health and Safety policies and procedures, and at all times considering the health, safety and welfare of fellow workers, visitors, clients, the community and the environment. Constantly promote and uphold the Core Values of the company

Provide superior service to the clients assigned to you in line with customer service mandate including return of client calls and emails in a timely manner, receive incoming calls during business hours; Ensure that all visitors' enquiries are dealt with in a professional and polite manner; Conduct prestart meetings and adhere to weekly targets as outlined by your manager. Liaise with clients and colour selections team for booking in client selection meetings as required; Monitor prestart final plans in drafting and report any delays to your manager; Check prestart final plans with a high attention to detail and issue to clients in line with company standard; Monitor outstanding final plans to ensure they are returned within a timely matter; Provide clients with updates throughout the prestart process and report client concerns to your manager; Follow up finance and settlement updates as required; Action scheduling job queries within a timely manner; Assist in the implementing of procedures; Update Business Craft notes and tasks at every interaction with client and job activity; Update prestart selection room with new product as directed by management; Other reasonable duties as directed by your Manager or senior executive of the Company.

WHO YOU'LL BE WORKING WITH

Reports to Administration Manager and working with one of the most competent and positive team in the building industry.

VITAL QUALIFICATIONS & EXPERIENCE FOR THE ROLE

experience within the residential building industry
Extensive customer service experience
Current Drivers' license
Microsoft Office Suite (beginner/intermediate)

YOUR NEW COMPANY

A well-known medium sized stand-alone building in Osborne Park.

A LITTLE ABOUT IMPLICOR & THE PROCESS

You are important!

We read every application.

Shortlisted candidates will be contacted for further information, to discuss the role and client. Shortlisting occurs daily.

Please add us to your safe sender list so you receive emails & texts.

Everyone will be advised of the outcome of their application.

We are a recruitment agency and don't accept applications from other agencies.

Implicor was founded in 1991. We are a consistent and process driven recruitment agency. We strive for a happy and contented employee-employer relationship. Our success rate is 99% within the warranty/guarantee period.

The name, Implicor, is based on the Latin word for "employ, employer and employee" all vital to the recruitment process and the art of employment.

Follow Implicor on Linkedin and Facebook. Resources, Blogs & Testimonials are on our website www.implicor.com.au

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